Confidentiality and protection of personal information policy

Bicycles Eddy Inc. wishes to provide its customers and users with services in accordance with

the law and accessible in a secure manner, in particular, with regard to compliance with

their privacy and the protection of their personal information. To this end, we

we have implemented within our company a confidentiality policy respecting

the Act respecting the protection of personal information in the private sector (hereinafter

" politics ").

The purpose of this policy is to inform you about how Bicycles Eddy Inc

collects, uses, transmits, stores, shares and protects your personal information

when you use its web services.

In order to offer a personalized service, Bicycles Eddy Inc may have access to some of your

personal information. We ensure that each of our employees treats your

information rigorously in compliance with the law and regulations in force in


1. Definition of personal information:

Personal information is any information that concerns a person

physical, which, taken as a whole or separately, allows it to be identified.

2. Types of information collected

In order to optimize the services offered to its customers on the web, our company may collect

certain personal information via this website, including:

• First and last name ;

• Address ;

• Email address ;

• Telephone number;

• Username and password for connecting to the online customer account;

• Any other personal information that you voluntarily disclose

via the “Contact us” tab;

As will be more fully described, certain personal information is collected

automatically while others must be transmitted voluntarily by the user or


Bicycles Eddy Inc. collects on the web only the personal information described

previously necessary in the performance of services to customers and

strictly to accomplish the purposes for which they are collected. No other

Use of the information is not permitted by the company unless you consent or

if it is a case provided for by law.

3. Use and disclosure of personal information

Access to personal information transmitted is limited to authorized personnel

only and their use is restricted to the purposes provided for in this policy.

Personal information transmitted voluntarily is retained throughout the

the business relationship with the customer or for the purposes of processing correspondence

sent via our website. When files are archived, access to files

digital or paper that may contain personal information remains limited

to authorized personnel only.

Data transmitted over the web will be kept for internal use, but will be

destroyed on the web within a reasonable time to ensure the confidentiality of

users of our website.

4. Reasons for which personal information is collected

Bicycles Eddy Inc. uses personal information as agreed to in

time of their collection or according to the scales established by law and regulations. THE

Personal information collected on our website is used for the purposes


• Establish and allow the creation of a customer file within the company or in


• Update the client's file;

• Provide the services requested by the user, process correspondence, including in particular requests relating to our products, services and customer accounts;

• Ensure monitoring of guarantees as well as administrative and accounting monitoring;

• Allow the optimization of our services by notifying the user of new products, services that can be offered to them.

• Any other use for which you have consented;

5. Communication of personal information.

Bicycles Eddy Inc. will not transmit the information transmitted to any third party voluntarily or collected automatically via this website. As required by law, our company may be required to disclose information personal information following an order of a court of general jurisdiction or administrative body, a body duly authorized by law or in the cases provided for by law and the regulations in force.

6. Your consent

Bicycles Eddy Inc. does not collect any personal information from you without having obtained your consent, subject to the exceptions provided for by law. Also, our company only collects the personal information necessary to the performance of the services to be rendered. At all times when collecting personal information, you have the right to refuse to provide us with personal information, subject to exceptions provided for by law. In addition, at any time and following the transmission of notice reasonable, you have the right to withdraw your consent to the collection, disclosure and the transmission of personal information. However, such a situation could prevent Bicycles Eddy Inc. from offering you certain services or could limit the scope. In some cases, Bicycles Eddy Inc. may, for secondary purposes, ask you your consent for the invitation to events, the sending of promotion of services or products, etc. At any time, you can withdraw your consent without affecting the services provided by our company.

7. Security measures put in place for the conservation of

information :

Bicycles Eddy Inc. stores personal information in paper format or

digital for as long as necessary to achieve the purposes provided for in the

this policy. The nature of the service is taken into account in the retention period


Our company ensures that it complies with the legal scales for the protection of

personal information, whether during the collection of the information or of

their transmission to a third party for the execution of the mandate. Data destruction

transmitted by users will be carried out on the web at reasonable intervals

in order to preserve the confidential nature of the data transmitted.

Bicycles Eddy Inc maintains a service for the prevention of incidents related to the

respect for confidentiality.

8. Department responsible for the protection of personal information

To ensure the security and confidentiality of personal information,

our company has a data protection officer

personal. Its role is to monitor and supervise the management of information

personnel, to implement and maintain internal policies as well as

applicable procedures in addition to taking care of the management of any potential incident in

link to personal information. Contact details to contact the manager

are the following :


Name: David L’Ecuyer

Telephone number: 514-767-0559

Email address: [email protected]


9. User rights

At any time, you can request access to your personal information.

You can request their modification or deletion. You have the right to withdraw

or confirm your consent, to restrict the use of the information that you

concern or obtain a copy. You may exercise any right provided by law.

To exercise your rights, we invite you to make a written request to the

responsible for the protection of personal information at the contact details indicated

in paragraph 8 of this policy.


10. Management of connection cookies (Cookies)

Bicycles Eddy Inc may use cookies. One or more cookie files

commonly known as Cookies is a file that is used to store data about your

interactions on our website.

Cookies are used for analytical purposes to determine your

preferences on the way you browse our website (e.g.: language,

province, country), to compile data on the number of users who visit our site

web, to improve the quality of our services, to facilitate access and navigation on

our website and analyze our performance.

You are notified when we use a cookie file as part of your browsing

on our website. You can disable cookies. However, this option

could reduce the quality of your experience on our website.

Automatic data collection may also take place on our website. THE

elements collected in the manner described below cannot allow identification

user details

Bicycles Eddy Inc may resort to the use of “CAPTCHA” testing using means

authentication by questions and answers to restrict access to certain pages

web, sections of the website and control access to them. Analytics services (e.g. Google

Analytics) may be used to increase the performance of our website and

collect information as soon as a user accesses or browses our web page.


This information may include, among other things, the IP address, identification of

electronic devices used to access the website, your operating systems,

data on the pages consulted, times and dates of consultations, pages

previously consulted, the interests and behavior of the user on the

Web page.

11. Redirection to other sites

Bicycles Eddy Inc. informs you that this policy only applies when

use of its website. This policy does not apply to other websites

may be available via our website. Bicycles Eddy Inc. is not responsible for

with regard to these sites and cannot protect their content, their access or the associated protection

to the information you could send to them. Any personal information

transmitted to other websites is subject to their policies. We therefore invite you to

learn about their policy.

12. Updating this policy

In order to comply with laws and regulations in force, Bicycles Eddy Inc. may put

update this policy. Please note that a notice may be sent to you for

notify you of the changes made to this document. At all times, this policy is

available on our website and we invite you to consult it regularly.

13. Communication

For any questions relating to this policy, we invite you to

contact the person responsible for the protection of personal information

contact details are described in paragraph 8.